24 Hour Rule
Our expert technicians are ready to help repair your elevator. Genesis Elevator uses a 24 Hour Rule to ensure we get to our customer’s elevator as soon as possible. Our call and dispatch center is available 24/7. Some of the most common elevator repairs include door operators, safety edge, jack repacking, motor and pump replacement, re-roping, controller replacement and push button replacement.
Customer can call or email a service request.
Our service coordinator dispatches a certified elevator technician.
The certified elevator technician will diagnose the problem.
Genesis Elevator Company will provide a work authorization.
Customer signs elevator repair agreement.
Elevator parts are over-nighted to your location.
Elevator parts are tracked electronically.
The certified elevator technician is scheduled.
The certified elevator technician completes the elevator repair.
We thank you for your business.