24 Hour Rule

Our expert technicians are ready to help repair your elevator. Genesis Elevator uses a 24 Hour Rule to ensure we get to our customer’s elevator as soon as possible. Our call and dispatch center is available 24/7. Some of the most common elevator repairs include door operators, safety edge, jack repacking, motor and pump replacement, re-roping, controller replacement and push button replacement.


Customer can call or email a service request.

Our service coordinator dispatches a certified elevator technician.

The certified elevator technician will diagnose the problem.

Genesis Elevator Company will provide a work authorization.

Customer signs elevator repair agreement.

Elevator parts are over-nighted to your location.

Elevator parts are tracked electronically.

The certified elevator technician is scheduled.

The certified elevator technician completes the elevator repair.

We thank you for your business.


Contact our 24/7 call and dispatch center to request a certified technician to avoid a shutdown.


Service Request
Get A Quote
Customer Portal
Contact Us

β€œIt was refreshing to work with an elevator subcontractor who was customer oriented and made it a priority to meet our needs.”

– Ben Barfield
Division Manager, Vice President
Brasfield & Gorrie, LLC