There are many elevator companies in today’s marketplace. How can you ensure your selection is reputable, safe, and reliable? Genesis Elevator focuses on what is best for your project without overselling.

Project Management Stages

As a client, a project management professional will guide you through the following stages:

  1. Initial Contact: From your first call Genesis will evaluate your needs and work closely with you developing the best solution for your project.
  2. Site Review: Your Genesis professional will meet with you on site and discuss what options and modifications best fits your needs and budget. A comprehensive proposal will then be presented for your acceptance.
  3. Installation: Your Genesis professional will coordinate with you when the project will begin and how long the installation will take.
  4. Commissioning: Your Genesis professional will perform a comprehensive audit to ensure a safe, reliable and quality product. Our relationship does not end after your product is installed and functioning, we will provide a complete system overview to ensure end user safety.
  5. Warranty and Service: All Genesis products feature an extensive warranty. Extended service options are available.
10-Step-Elevator-Repair-Process

Customer can call or email a service request.

Our service coordinator dispatches a certified elevator technician.

The certified elevator technician will diagnose the problem.

Genesis Elevator Company will provide a work authorization.

Customer signs elevator repair agreement.

Elevator parts are over-nighted to your location.

Elevator parts are tracked electronically.

The certified elevator technician is scheduled.

The certified elevator technician completes the elevator repair.

We thank you for your business.

Values

The company should place importance on integrity, excellence and quality. Our leadership ensures those principles are carried out by every member of our team.

Licensed

The elevator company, its contractors and vendors should all be approved businesses licensed by the state. Genesis meets all local, state and federal licensing requirements.

Experienced

Just because someone can buy an elevator product does not mean they have the knowledge and expertise needed to safely install an elevator. The leadership team at Genesis has more than 50 years of experience.

Insured

The company you select should have sufficient insurance coverage so you are protected. Genesis carries general liability insurance of $4 million which exceeds the state requirement. Genesis can provide a payment and performance bond for your project if requested.

Customer Service

Talk to companies about their process. They should be willing to share as much information as necessary to ensure you are comfortable with the company and fully understand the process. Find out if they offer a total solution or if you will be responsible for hiring and coordinating supplemental services and contractors. Genesis offers a comprehensive solution. We coordinate every aspect of your project and utilize the finest craftsmen and equipment available.

Warranty

Who do you contact in the event something happens with your elevator? Will you call the installation company, equipment manufacturer or building contractor? Should an issue ever arise, you can call Genesis directly for as long as you own your product.

GET A QUOTE

Genesis Elevator Company is here to assist with planning and pre-construction schematics. We aim to offer a clear understanding through our “Lunch and Learn Presentation” where one of our team members will provide an instruction session in your office.

GET A QUOTE