Genesis provides the best single source commercial and residential elevator and mobility product solutions in the Southeast.
We take our clients to the next level of customer service and provide the finest craftsmanship. With more than 50 years of experience, our team handles the details and manages the project from start to finish. We provide support long-after your installation is complete. When you purchase a Genesis elevator or accessibility product you purchase the excellence, quality and integrity on which our company was founded.
Our company draws from the extensive experience and leadership of our founder, Jay Arntzen. Under his guidance our sales consultants, licensed installers and technicians identify the unique needs of each client and implement the most effective and efficient product solution. Our clients are assigned a project manager who coordinates every phase of the installation and serves as the “go to” person for questions or concerns.
WHO WE ARE
Jay Arntzen – President | Bio | Email Stewart Smith – VP of Commerical Installation | Bio | Email Bo Collins – VP of Residential Installation | Bio | Email Ryan Covert – Director of Service | Bio | Email Karen Pruett – Director of Internal Operations | Bio| Email
THE GENESIS WAY
We focus on earning our customer’s trust and providing the best possible customer experience.
Genesis Service Principles
Our 24/7 call center is always ready to dispatch a certified technician to stay within our 24-Hour Fix Rule. We use GPS and scheduling technology to get your problem fixed within 24 hours.
Genesis takes a first-fix-focus. This means we make sure to fix your problem on the first visit. If we don’t, we return to make it right. Choose an elevator company that you can rely on.
Expect live updates via text and email once your elevator technician has been scheduled, is en route and has completed the repair. Our customer service team is available 24/7 for any questions or concerns.
Our team of NAEC certified elevator technicians are qualified to fix and prevent malfunction. We provide the industry’s most trusted brands like Vertical Express, Home Elevators Direct, Pneumatic Vacuum Elevator and Garaventa.
How can we LIFT you up?
What is the problem with your elevator? How can we assist you? We are here to serve our customers.
Are we understanding you correctly? Is this really what your elevator needs? We do our best to fully understand your needs and provide an effective solution.
How can we solve your elevator problem? You can expect speed, clear communication and safety from the Genesis team.
Genesis would not exist without the support of our customers and community. We know there are other elevator companies to choose from, and we truly appreciate our customers choosing Genesis.